Items purchased at www.maxxexchange.com may be returned in original unused condition within 14 days of purchase for refund to the original form of payment.
Shipping charges are not refundable unless the item was shipped to you in error.
Return shipping are also your responsibility unless the item was shipped to you in error.
A return shipping label has been included with your order. Please attach it to your return shipping container.
For your protection, we recommend returns be sent via a trackable method, e.g. Fed Ex, UPS or USPS.
We are not responsible for weather related delivery delays.
If you would like to exchange an item for a different one, please return the original item via the above method.
You will be refunded your original purchase price once we receive the item.
You will need to place a separate order for the new item you wish to purchase.
You do not have to wait for us to receive the original item before placing the new order; you may place it at any time.
Refunds and replacement orders will be processed within 7-10 business days once they arrive at our return center.
You can view completed returns and refunds by visiting your account and accessing your order history.
If you have a question about returns that is not answered on this page, please send an email to firstname.lastname@example.org.